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Policies & Security

Policies & Security

Return & Refund Policy

  1. Refund Eligibility
    Refunds are accepted only before the courier dispatches your order. Once your parcel is handed over to the courier, refund requests can no longer be processed.

  2. Return for Size Exchange
    We accept size exchanges within 24 hours of receiving your order. The item must be sent back in its original condition.

Note: Items must be unworn, unwashed, and with original tags intact to qualify for an exchange.


Order Processing & Shipping

  • Shipping times vary based on your location in Egypt.
  • A tracking number will be issued once the package is shipped.


Exchange Conditions

  • Exchange is only applicable for size-related issues.

  • The exchange process begins after we receive and inspect the returned item.

  • Customers are responsible for return shipping fees.


Security & Customer Data

  • All customer information is stored securely and used only for order fulfillment.

  • We strictly do not share or sell customer data to any third parties.


 

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