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Policies & Security
Return & Refund Policy
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Refund Eligibility
Refunds are accepted only before the courier dispatches your order. Once your parcel is handed over to the courier, refund requests can no longer be processed. -
Return for Size Exchange
We accept size exchanges within 24 hours of receiving your order. The item must be sent back in its original condition.
Note: Items must be unworn, unwashed, and with original tags intact to qualify for an exchange.
Order Processing & Shipping
- Shipping times vary based on your location in Egypt.
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A tracking number will be issued once the package is shipped.
Exchange Conditions
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Exchange is only applicable for size-related issues.
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The exchange process begins after we receive and inspect the returned item.
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Customers are responsible for return shipping fees.
Security & Customer Data
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All customer information is stored securely and used only for order fulfillment.
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We strictly do not share or sell customer data to any third parties.